cancellation and refund policy
CUSTOMER INITIATED CANCELLATION
Once the orders have been placed, you are given a flexibility to amend the order on account of a variety of reasons within 24 hours. These amendments could be at the order level or at the Product line level.
Following are the policies in this regard:
Papabambino will accept any order amendments till the time it has not been processed in our warehouse.
The Customer is required to contact the Papabambino Contact Centre i.e info@Papabambino.com for cancellation.
Papabambino’s Customer service team would initiate the cancellation requests on behalf of the customer.
Full order cancellation is allowed only if none of the Product line has been processed in our warehouse.
Line cancellation for the entire line is allowed only if the specific order line has not been processed in our warehouse.
If the cancellation request is successful as per above conditions, Papabambino would cancel the order or entire line(s) as the case may be and refund the same to you as per Papabambino’s refund policy.
PAPABAMBINO INITIATED CANCELLATION:
During the order processing stage, there is a possibility that the Product quantities required to fulfill an order are not completely available, for reasons such as physical product found to be damaged at the warehouse, product not traceable etc. Papabambino reserves the right to refuse or cancel orders in case of stock unavailability.
Papabambino’s Customer service team would initiate the communication to you, explaining the reason for such cancellation and initiate a refund to you as per Papabambino’s refund policy.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed within 5 business days to original method of payment and in case of COD orders you need to provide your bank account details and we will initiate online transfer of refund amount to your bank account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your Credit card/ Debit Card Company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@Papabambino.com